Benefit Payment Options FAQs (2024)

Want more information? Review the following questions and use these resources to learn more:

Direct Deposit

What are the advantages of directly depositing my payments?

Direct deposit is a safe, fast, and easy option to receive your benefit payments. You can have your benefits electronically deposited into your personal checking or savings account.

How do I start the direct deposit process?

If you are an existing customer or applying for unemployment, disability, or Paid Family Leave benefits, just follow the instructions on our direct deposit webpage to start the direct deposit process. All you need is your bank information, including your bank routing number.

When can I expect my payment to be deposited?

If you are eligible for benefits, your payments are usually deposited into your bank account within three days.

The timing of when you receive your direct deposit varies based on when your bank processes the payment.

Payments deposited to your bank account show as “UI Deposit” or “DI Deposit”.

Note:Holidays and weekends will delay your payment until the next business day.

Who do I contact if my payment was not deposited?

After Money Network has successfully sent the deposit, it’s possible your bank may have rejected it. You must wait three days for the final status of the transaction.

If the status has not changed within three days or you still haven’t received a payment, follow the steps below:

  1. Check your inbox and junk mail for an email from Money Network that has information about why the payment was not deposited along with a trace number.
  2. Contact your bank and give them the trace number.
  3. If your bank has no record of receiving your deposit, call Money Network at 1-800-684-7051.

How can I check the bank account information used for my direct deposit?

Call Money Network at 1-800-684-7051 to confirm the bank information you provide matches what Money Network has on file.

If the bank account information does not match, update your bank account information through your myEDD account.

Can my benefit payments be deposited into more than one account?

No, Money Network can only deposit payments into one bank account.

How do I change my bank account information?

Change your bank account information through your myEDD account. The new bank account information updates immediately and is used for your next payment.

Note:Your benefit payment option can be updated any day between 6 a.m. – 8 p.m.

Unemployment

  1. Log in to your myEDD account and selectUI Online.
  2. Select Register or Manage.
  3. SelectProfile.
  4. Locate Benefit Payment Option, then selectUpdate bank routing and account numbers.
  5. Enter your personal banking information.
  6. Agree to the Terms of Use and Prepaid Debit Card Disclosures, then selectSubmit.

Disability and Paid Family Leave

  1. Log in to your myEDD account and select SDI Online.
  2. Select Profile.
  3. Locate Benefit Payment Option, then select Edit Payment Option.
  4. Select Direct Deposit, then Save.
  5. Enter your personal banking information.
  6. Agree to the Terms of Use and Prepaid Debit Card Disclosures, then select Submit.

What happens if Money Network cannot deposit funds into my bank account?

Money Network will email you information about why your bank returned the funds to us along with a trace number. Contact your bank and give them the trace number for more information.

We may pay you by debit card or mailed check to send your money until you update your bank account information.

Money Network Prepaid Card

Why did EDD change to Money Network?

Money Network has the advanced resources and secure systems needed to better support you. With Money Network, you'll get direct deposit features, enhanced customer support, and a 24/7 help center with staff who speak multiple languages.

How can I get cash from my debit card?

You can get money from ATMs, banks, and as cash back during purchases.

  • ATMs: Use Find ATMs or the Money Network App to find ATMs with no fees. Other ATMs may charge fees.
  • Banks or Credit Unions: Visit any bank or credit union branch that accepts Mastercard or withdraw cash for a fee. Make sure you have ID and know your balance.
  • Cash Back: Ask for cash back when you use your PIN to make a debit card purchase at participating locations, like grocery stores.

How can I check my card balance?

You can check it online, with the Money Network App, or by calling Money Network at 1-800-684-7051.

What if my card is lost or stolen?

If you lose your Money Network Card, you can lock it to prevent theft while you look for it. To lock it, log in or use the Money Network App.

If it’s lost or stolen, call Money Network immediately at 1-800-684-7051 (TTY: 1-800-1684-7053) to deactivate the card and send a replacement. Allow 7-10 business days to receive it. If you want to receive a replacement card faster, fees may apply (PDF) when using priority shipping.

How can I reset the PIN for my Money Network prepaid debit card?

Call Money Network at 1-800-684-7051. Money Network allows customers to reset their PIN after three failed attempts to enter a correct PIN.

What are the terms and fees?

There are no fees required to receive your payments by debit card. Fees may apply when you use your card. For more information, review the Terms and Fees and Cardholder Agreement (PDF). If you cannot find an answer to a question you have, contact Money Network at 1-800-684-7051.

How can I prevent fraud using my card?

  • Don’t share your PIN or Money Network password.
  • Only share your Money Network Card number, expiration date, and CVV for purchases.
  • Report your lost or stolen card immediately.
  • Use the Money Network App to immediately lock your card if you have lost it, set up spending alerts, and review your balance and transactions regularly.

How long do money transfers take to deposit to a personal bank account?

Once the funds are available on your debit card, the transfer is available within three days in your personal bank account.

You can do transfers on the Money Network App or set up a recurring transfers schedule on the Money Network website.

When can I expect to receive my debit card payments?

Money Network will mail you a debit card within 7-10 days after you approved for benefits. Future payments are available on your debit card within 2 days from when you certify with continued eligibility.

Note:Holidays and weekends will delay payment until the next business day.

Where can I learn more about my Money Network Card?

Visit the Money Network FAQs to learn more.

What if I still have funds on my Bank of America card?

You need to contact Bank of America at 1-866-692-9374 to request a check for the remaining funds on your card.

Will the EDD view or track my transactions on my debit card?

Generally, the EDD will only have access to information related to the amount of benefits deposited to your debit card and the date those deposits are made.

Will my debit card affect my credit score?

No. The debit card is not associated with a credit line and will not show up on your credit report. Your debit card allows you to access your benefit payment funds from your prepaid debit card account.

Mailed Checks

Can I use a PO Box to receive my checks?

Yes, you can use a PO Box to receive a mailed check.

How do I change my address?

The fastest and easiest way to update your contact information (address, phone number, email address) is through UI Online or SDI Online. For Paid Family Leave (PFL), you can update your email on the profile page of your myEDD account, or update your address and phone number by contacting PFL.

Benefit Payment Options FAQs (2024)
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