Mychart Login Vidant Health (2024)

FAQs

Why won't MyChart let me log in? ›

If you try to log in unsuccessfully too many times, you might be locked out of the account. In this case, you won't be able to reset your password yourself. For help resetting passwords and regaining access to your account, please reach out to your healthcare organization's MyChart support desk.

On the MyChart login screen, click the Forgot Username? or Forgot Password? link for help. If you forgot both your username and password, start with the username first. You will be prompted to answer some security questions to verify your identity so you can recover your username or password.

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

If you have an e-mail address on file then your MyChart Username will be sent to your e-mail account. If you do not remember any of this information, or you do not have a valid e-mail address on file, you will have to contact Customer Support at 1-833-395-2035 to help you regain access to your MyChart account.

Your password is different than your MyChart username. It is also case sensitive and must be at least 8 characters long, contain at least one number, and one letter.

Your MyChart ID must consist of letters and numbers only (no symbols), and be between five and 24 characters long. Once selected, your MyChart ID cannot be changed. Your MyChart password must contain at least one number or symbol, one uppercase letter and one lowercase letter.

Most likely, you have tried to access your MyChart account 5 times in a row using the wrong password. If you do this, for security purposes, your account is disabled. If your account becomes disabled, you should call 740-454-5008.

When you're logged into MyChart, select “Menu” in the upper left corner and scroll down to “Security settings” or type “Security settings” in the search bar. Click “Security settings.” You will be taken to the Security Settings webpage. Select the red “Turn off two-step verification” button.

How to get verification code for MyChart? ›

Log into your MyChart account.

Check your email. We'll send a verification code to the email address you have connected to your MyChart account. Copy and paste the verification code into your MyChart log in screen, then proceed into your MyChart account.

If you're having trouble logging in, click the “Forgot Username?” or “Forgot Password?” link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password.

An activation code (also known as an activation key) is used to activate the software after installation. Activation ensures that the software is genuine and legally licensed. Unlike a product key, which is entered during installation, the activation code is applied after installation.

Note: MyChart is an Epic branded name. Your organization may use a different name for their patient portal. Access the application on your personal device. Carefully review the app's terms and conditions.

We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyChart, you will be automatically logged out.

The parent or legal guardian can no longer access your personal health information on MyChart. However, adult patients (18 years or older) can grant proxy access to other adults. Ask your physician or care team for more information about parent or legal guardian proxy access for adult patients.

MyChart works best on up to date browsers such as Microsoft Edge, Mozilla Firefox, Safari and Google Chrome. You can download several of these browsers for free.